Customer support

Customer support

Do you have any questions? We have gathered some of our most frequently asked questions concerning travelling with interrail, interrail passes etc.. Here!

Frequently asked Questions

I’m interested in interrailing

The interrail pass is a travel ticket that gives unlimited travel opportunities in all the participating countries. The interrail pass is the basic train ticket but sometimes you also have to purchase an additional seat reservation.

Austria, Belgium, Bosnia, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Macedonia, Montenegro, Netherlands, Norway, Poland, Portugal, Rumania, Switzerland, Serbia, Slovakia, Slovenia, Spain, Sweden and Turkey.

Order an Interrail pass

If your passport has expired and you haven’t got your new one yet, it’s okay to enter the passport number on your expired passport on your interrail pass. This requires that you need to bring both your expired passport and your new passport when travelling.

You put Norway as your country of residence, but since you have a foreign passport you will need to bring a certification from an authority that confirms that you live in Norway, on your journey. 

No. The Interrail passes need to be printed out on a valuable document and sent with registered mail.

I already have an Interrail pass

This is okay. If you have a long name the name is automatically cut for it to fit on your interrail pass.

The interrail passes are printed on valuable documents and can be therefore not be refunded if you have lost it, it’s been stolen or if it’s ripped.

If this would happen you have to buy a new interrail pass, or new train tickets. Make sure to check with your assurance company if they can cover any of the costs.

Seat reservations

A seat reservation is an additional ticket to your interrail pass and is therefore not included with the pass. The seating ticket only works on a set departure and gives you a guaranteed seating on the train.

If a train has mandatory seat reservation you need to book an additional ticket apart from your interrail pass to be able to board the train. In general, it’s high speed trains and overnight trains that has mandatory seat reservations. Countries where you often need to book an additional ticket are France, Spain and Italy.

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