Here's everything you need to know about using your Mobile Pass, from getting ready for travel to boarding the train and the ticket inspections.
Got the Rail Planner app? Activate your Pass to the app and start getting ready for your trip.Simply follow the link in the confirmation email we sent you when you bought your Pass to get started quickly by following these steps:
Please note that you will need to precisely enter your surname and Pass number as stated in the confirmation email. These fields are case-sensitive. Please make sure you don't add extra spaces if you copy/paste from the email.
Once your Pass is on your device, you can find it any time in 'My Pass.'Traveling as a Group?
You can add as many Passes to your device as you like. Remember that you can't move your Pass onto another device once it's been activated for travel. If you're traveling as a group with multiple Passes on one device, it means you'll all need to travel together on all journeys.Traveling With Children?
Each Child Pass should be added to the same device as at least one Adult Pass, as Child Passes aren't valid without an Adult Pass. Children under 4 can travel with you for free without their own Pass.
Next, connect a trip to your Pass. This is how you'll keep track of the journeys you take.
Each Pass needs its own trip, so if you've got a few Passes on your device, you'll need a separate trip for each Pass.
If you've already created a trip, you can duplicate an existing trip to connect a copy of that trip to another Pass.
It's easy to add journeys from the Planner to multiple trips at once, and you can name each trip something different to keep track of all your journeys.
Before you start your trip, you need to activate your Pass, so it's ready for travel. You'll need your Passport or the National-ID that you're traveling with, and you'll need to know which date you're taking your first train.
Don't worry, you can come back to this step later. You can activate your Pass up until the day you start traveling.
Remember that you can't board your first train unless your Pass has been activated, and you need to be online to activate your Pass.
Traveling later? No rush – you can activate your Pass up to 11 months after your purchase date.
Add journeys to your Pass so you can board the train and show your ticket.
Search for departure and arrival information in the app using the Planner or station boards.
Tap on a journey to see the full details. You can filter your search using the options button to get the best results.
Once you've found a journey that suits you, tap to save the 'Journey' to your trip.
You can save a journey to as many trips as possible, so it's easy if you're traveling as a group.
Ready to travel? Go to your trip and tap to add your Journey to your Pass.
Flexi Passes only: If the date of your journey is not a travel day yet, you'll need to use one of your travel days. You can read more below.
If you have activated your travel days in the app, but the travel day has not yet passed, and you want to cancel or change the start date, you must deactivate the Pass.
You do this by going to the app under 'My Pass' and selecting the current Pass.
Then comes a compilation of the Pass, and there you should select 'Cancel Travel Day,' which shows a pop-up window where you select 'Confirm.'
Check out our Mobile Pass frequently asked questions on the customer support page.